Kanpur: Correction in faulty electricity bill at the power sub-station level is difficult for honest consumers. One week is not a long time for the officials entertaining the bills for revision. The consumers only run but the result remains inadequate.
The meter reader does not mind in preparing the wrong bill for he is supposed to annoy the consumers. The reader has got a habit of issuing a bloated bill as the amount is paid by the hapless consumer.
Not one but several consumers can be seen at the sub-station in Jajmau area for correcting the incorrect bill. Telling his harrowing tale in this regard one consumer told that he had been running for about a month for the needful modification but returning with a long face every time. Similar is the story of another consumer who submitted the photostat copies of the current reading and last paid bill to the official at the sub-station. One week has been passed but he connects the delay with the server problem. The harassed consumers think if the server is down how does the bill depositing continues at the sub-station concerned. Whom the official has given the bill is known only to him. He is not available on the phone even for correct information about the progress in revising the bill.
What the consumers get from him are nothing but assurances in glowing words. He does not forget to clear that the matter has been forwarded but there is no certainty of the computerisation.
The consumers taking Internet help fail to see the revised amount as the old amount keeps on flashing online. How long will this continue?
