KANPUR: Why do savings account passbook balance printing machines at different banking branches function erratically? All the customers are not getting the service what they expect to receive.
The customers simply open the passbook to the printing page and carefully place it into space designed for putting the passbook into the printer. With the page-turning option, the Passbook entry machine will automatically find the page and last line that was printed within a few seconds.
However, when the passbook after insertion into the machine does not get the details, the customer becomes a little bit irritated.
A strange thing happens when the passbook does not come out of the machine.
It gives the feeling of the coin-operated weighing machine when tickets do not come out.
In such a case, the customer takes the help of the bank's employee who opens the locked door of the machine and submits the passbook to the customer concerned.
At one branch of a nationalised bank, the bank employee checked thoroughly the barcode pasted on the passbook but it was not working. At last, she put down the details of the transactions manually at the customer's request. At another branch of another bank, the bank employee failed in his attempt to operate the machine that could print the details of the accounts. The customer returned from the bank dejected, rejected and dismayed at the failure of securing information.
Both the branches of two different banks are existing in Jajmau area.
